Return & Refund Policy
At Liraveth™, your satisfaction is an important part of our commitment. We want you to feel confident when choosing our textile collections, and this policy explains the process for returns, replacements, and refunds.
1. Return Timeframe & Requirements
We accept return requests within 30 days of the date your order is delivered.
To qualify for a return, items must meet the following conditions:
• The product must be in its original condition
• Unused and free from signs of wear or damage
• Returned with original packaging when available
• Include valid proof of purchase or order information
Items that do not meet these requirements may not be eligible for approval.
2. How to Request a Return
To begin a return process, please contact our customer support team:
Email:
support@liraveth.com
After reviewing your request, our team will provide return instructions and any necessary details for sending your item back.
Please note:
• Returns must be approved before shipping items back
• Packages returned without prior authorization may not be accepted
• Please keep your return tracking information until the process is complete
3. Damaged, Incorrect, or Defective Items
Please check your order carefully after delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible with details and supporting photos.
Our team will review the situation and help provide an appropriate solution.
4. Items Not Eligible for Return
Some products may not qualify for returns, including:
• Customized or personalized items
• Products that have been used, washed, or altered
• Items returned without original condition or packaging
• Clearance or final sale products
• Gift cards
• Original shipping charges
If you are unsure whether your purchase qualifies for a return, please contact us before sending the item back.
5. Exchanges
If you would like to receive a different item, color, or style, the recommended process is:
-
Request a return for the original product
-
Wait for the return approval and inspection
-
Place a new order for your preferred replacement item
This allows us to process your exchange request more efficiently.
6. European Union 14-Day Cancellation Right
For customers located in the European Union, eligible purchases may be canceled or returned within 14 days after receiving the order.
To qualify:
• The item must remain unused and in original condition
• Original packaging should be included
• Proof of purchase is required
This right applies in addition to any standard return timeframe where applicable.
7. Refund Processing
Once your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
If approved:
• Refunds will be issued to the original payment method
• Processing may take up to 10 business days
• Additional processing time may be required by your bank or payment provider
If you have not received your refund after the expected processing period, please contact us at:
8. Return Shipping Information
Please do not send returns before receiving approval from our customer support team.
A return authorization and shipping instructions are required before mailing any items.
Return Address:
California Textile Group
1426 Channing St
Los Angeles, CA 90021
United States
Thank you for choosing Liraveth™. We appreciate your trust and are committed to making your shopping experience simple, reliable, and enjoyable.